Refund Policy

Clear guidelines and procedures for processing refunds on haliorquassa's flexible budgeting platform

At haliorquassa, we understand that circumstances change and our flexible budgeting platform may not always align with your evolving financial needs. Our refund policy reflects our commitment to fair treatment while maintaining the sustainability of our educational services. This comprehensive guide outlines when refunds are available, how to request them, and what you can expect throughout the process.

Refund Eligibility Criteria

Early Withdrawal Period

Full refunds are available within 14 days of enrollment, provided you have completed less than 20% of the course material and haven't accessed downloadable resources.

Technical Issues

If persistent platform issues prevent access to course content for more than 5 business days, you may be eligible for a partial or full refund depending on completion status.

Medical Circumstances

Documented medical emergencies that prevent course completion may qualify for prorated refunds. Medical documentation from a licensed practitioner is required.

Course Cancellation

If haliorquassa cancels a course due to insufficient enrollment or other operational reasons, participants receive full refunds regardless of start date.

Refund Request Process

Submit Request

Email your refund request to info@haliorquassa.com including your enrollment details, reason for refund, and any supporting documentation. Include your full name and course enrollment number.

Review Period

Our team reviews your request within 3-5 business days. We'll assess your eligibility based on our policy criteria and may request additional information if needed.

Decision Notification

You'll receive an email detailing our decision, including the refund amount if approved. This typically occurs within 7 business days of your initial request.

Processing

Approved refunds are processed according to your original payment method. Processing times vary by payment type, detailed in the section below.

Payment Processing Timeframes

Credit Cards

3-7 business days
May appear as pending for 24-48 hours before posting to your account

PayPal

2-4 business days
Refunds appear in your PayPal balance, then transfer according to your settings

Bank Transfer

5-10 business days
International transfers may take additional time depending on your bank

Important Considerations

Partial Refunds: Students who have completed 20-50% of course materials may be eligible for partial refunds calculated on a prorated basis, minus administrative fees.

No Refund Situations: Refunds are not available after 30 days from enrollment, for courses completed over 50%, or when certificate issuance has been requested.

Payment Plan Enrollments: For payment plan students, refunds are calculated based on payments made minus completed coursework percentage and any applicable fees.

Corporate Enrollments: Refund requests for corporate-sponsored students must be submitted by the designated corporate contact and may be subject to separate agreement terms.

Questions About Refunds?

Our student support team is available to discuss your specific situation.
Email: info@haliorquassa.com
Phone: +61403513646
Address: 1513 Pittwater Rd, Sydney NSW 2101, Australia